When asking yourself the question, “should I purchase a hosted telephony solution?” there are a few factors to take into consideration.
Do I require some of my staff to work from home or other locations?
Do I need resilience to ensure my customers can always get through to me?
Do I want a fixed monthly cost to be able to keep track of my expenditure?
If the answer to any of the above is yes, then the answer to the question, “should I purchase a hosted telephony solution?” is also yes.
There are a number of key benefits to hosted telephony that we will explore below.
#benefit1 – Remote workers
For staff working remotely the hosted platform allows them to utilise an IP telephone, softphone or mobile app from home showing the office number when they dial out as well as making them available for any inbound calls from Customers.
#benefit2 – Resilience
The cloud based technology means that there is no hardware onsite to go wrong (other than the physical telephone) and should there be a power outage your number can either automatically failover to a pre-determined destination or you can simply divert your numbers instantly from a portal to mobile apps to ensure your clients are answered seamlessly.
#benefit3 – Savings (fixed costs)
Hosted works on a monthly amount per seat/user and includes free local, national and mobile calls so that you know roughly what your monthly invoice will be, other than special rate or International calls. There is no additional support costs or line rental so generally customers can expect anything for a 20% to 40% saving on their existing telephony costs without the need for a large capital outlay upfront.
#benefit4 – future proofing
In 2025 (or before depending on your location) Openreach will switch off the old analogue network and as such analogue lines, ISDN2 and ISDN30e lines will be no more. The cloud based system just need an internet service to run and will even work off 4G connectivity where required.
#benefit5 – expansion
With a hosted platform there are no expensive digital cards to add with expensive engineer call outs to fit it. We can configure a hosted telephone remotely and send it to site to be plugged in and away you go.
#benefit6 – answer from anywhere
With a cloud based system you can be anywhere in the world and still make and take a call as though you were sitting in your office. The mobile apps can be programmed to ring simultaneously on a number of devices (IP telephones/mobile apps/softphones) and any unanswered calls can go to a voice mail. The voice mail message will then be sent to an email address (or distribution group) in the form of a .wav file.
For further information on hosted telephony and the benefits it can offer your company please contact our friendly team on enquiries@ollesso.co.uk or 0845 646 0161